Accenture, the world’s leading consulting firm, released its annual forecast, called Technology for People’s annual forecast report, that the future of science and technology is people-centered, it believes that human needs will become the rapid development of AI and other technologies the main line. Technology for peoplen and by people, which is a technology that can perfectly predict human needs and provide a highly personalized experience, is now beginning to emerge as a wave of “people-oriented, human-born” technology.
“The speed of technological change is amazing, and it now brings the greatest advancement in the information age,” says Paul Daugherty who is chief technology and innovation officer at Accenture. “As technology changes the way we work and live, it raises important questions,” said Paul Daugherty, chief technology and innovation officer at Accenture. The challenges of social issues and the creation of new opportunities, and ultimately, people will take control of these changes, we believe that the sharp and responsible leaders will ensure that these new technologies for the community to bring a positive impact.
In order to form this report, Accenture surveyed more than 5,400 business and technology executives around the world and analyzed five emerging trends that are critical to today’s digital economy.
1. AI is the new UI
The AI era is coming to address both large and small problems and to make interaction simple and intelligent. The AI is becoming the new user interface (UI) that drives the way we trade and interact. 79% of respondents agreed that AI will have a revolutionary impact on how we collect customer information and how we interact with our customers. Daugherty said that Amazon’s voice interactive AI system Alexa is a good example, the user through the Alexa with voice communication with the computer.
2. people-oriented design
Technology design is becoming “people born, people-oriented.” Technology has been adapted to people’s behavior and learning from it, and ultimately used to enhance people’s living standards, people become rich and achieve personal values. 80 percent of respondents agreed that organizations need to understand not only where people are today, but also where people want to go and create the technology that leads people to get the results they want.
Daugherty said that leaders in decision-making of such things as automation, people should be taken into account, and pay attention to solve the education, workers lifelong learning mechanism and other issues.
3. the establishment of ecological
Platform-based companies provide a single portal to access multiple services, breaking the traditional rules of corporate operations and competition. Companies not only need to develop platform strategy, but also need a rich and strong ecological system to gain advantage in this era of intelligence. Twenty-seven percent of respondents believe that digital ecosystems are changing the way business organizations deliver their values.
Daugherty said that GM has been formed with the alliance with Lyft, this is a good example. GM is developing a new strategy, if the owner registered as a Lyft driver, then GM will be a very low discount or even free of charge to the car to the driver, which makes people in the face of a small career change resistance.
4. the management of the labor market
The number of labor platforms and online work management programs is increasing, and as a result, giants, in conjunction with today’s talent market, are disrupting traditional corporate hierarchies, fueling the deepest economic transformation since the industrial revolution. Eighty-five percent of respondents said their organizations would increase their hiring of freelancers in the new year.
Daugherty says there are a lot of new work structures, like a stream of labor rivers, where labor-force workers come and go. This makes sense for businesses and can be hired on demand.
5. to explore unknown areas
To succeed in today’s eco-driven digital economy, companies must explore new, undiscovered new continents. They not only want to introduce new products and services, but also to think about the larger proposition, that is, seize the opportunity to establish rules and standards in the new industry. In fact, 74% of respondents believe that their organizations are entering a new digital industry, and these industries have not even been fully defined.
Similarly, Daugherty said the new industry is taking shape. He mentioned that a start-up is developing a bacterial product that can eat away the waste and replace some human work.